okww's Privacy Policy

1 Scope and Definitions

This privacy policy ("Policy") applies to the collection, processing and management of personal information gathered through the okww website, mobile application and all related services ("Platform").

1.1 Key Definitions

• "Personal Information" means any information that can directly or indirectly identify a specific individual.
• "Processing" means any activity involving personal information, including collection, storage, use, transfer or deletion.
• "User" or "You" means any individual registered on or using the okww platform.
• "We" or "okww" means the entity operating this platform.

1.2 Age Requirement

All casino and betting activities on okww are for individuals aged 21 or above only. We do not knowingly collect information from minors. If we become aware that a minor has registered, that account will be closed immediately.

2 What Information We Collect

Various types of information are collected on the okww platform to ensure services are provided to you. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name, date of birth and national identity information
• Email address and mobile number
• Bank account, bKash, Nagad or Rocket number (for financial transactions only)
• Copies of documents submitted for identity verification
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device information (operating system, browser version)
• Time and duration of platform access, and pages visited
• Gaming activity logs — deposit, withdrawal and betting history
• Information collected through cookies and similar tracking technologies
• Referral source and user navigation patterns

3 Purpose of Using Information

Collected information is used for the specific purposes listed below. Your consent will be obtained before it is used for any purpose beyond these:

3.1 Service Delivery and Operations

• Completing the registration process and managing accounts
• Processing deposits and withdrawals — via bKash, Nagad, Rocket and bank transfer
• Identity verification (KYC) and fraud prevention
• Providing bonuses, cashback and VIP benefits

3.2 Communication and Support

• Responding to your queries through 24/7 live chat and email support
• Sending important account-related notifications
• Informing you of service updates and policy changes

3.3 Security and Compliance

• Preventing unauthorised account access and fraudulent activity
• Carrying out due diligence in line with anti-money laundering (AML) regulations
• Supporting the implementation of responsible gaming policies

3.4 Service Improvement

• Analysing user experience and improving service quality
• Identifying and resolving technical issues on the platform

4 Information Sharing and Disclosure

okww never sells your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, bank), identity verification and technology services. These partners are bound to use the information only for the specific contractual purpose.

4.2 Legal Obligations

Where disclosure is required under applicable laws of Bangladesh, a judicial order or a lawful directive from a government authority, okww is obliged to comply. You will be notified in advance unless prohibited by law.

4.3 Business Transfers

In the event of a company merger, acquisition or asset sale, user information may be transferred. In such cases, the new entity will also be bound by this privacy policy and users will be notified in advance.

5 Cookies and Tracking Technologies

okww uses cookies and similar tracking technologies to keep the website and app running smoothly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login status and manage sessions; these cannot be disabled.
• Functional Cookies: Used to remember language preferences and user settings.
• Analytics Cookies: Collect anonymous data to analyse and improve the service.

5.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. However, some services may become limited as a result.

6 Data Security Measures

okww has adopted industry-standard technical and administrative measures to keep your information secure.

6.1 Technical Security

• SSL/TLS encryption used for all data transmission
• Sensitive information — especially payment data — stored with AES-256 encryption
• Two-factor authentication (OTP) available
• Regular security audits and vulnerability testing
• Firewall, intrusion detection and data backup systems

6.2 Administrative Security

• Access to personal information restricted to authorised staff only
• Regular data protection training for staff
• Rapid response plan in the event of a data security breach

We acknowledge, however, that complete security cannot be guaranteed when transmitting information over the internet. It is your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

7 Data Retention Period

okww retains user information for as long as necessary. The retention period is determined by the following factors:

• All information is retained while the account is active.
• After an account is closed, financial transaction records are retained for the period required by applicable law.
• KYC verification documents are retained in accordance with applicable regulations.
• Once the required period has passed, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information, which you may exercise at any time:

8.1 Access and Correction

• You may request a copy of the information we hold about you.
• You may request correction of inaccurate or incomplete information.
• You may update your profile information directly from your account settings.

8.2 Deletion and Restriction

• In certain circumstances you may request deletion of your information ("right to be forgotten").
• You may request that processing of your information be restricted in cases involving legal obligations or ongoing disputes.

8.3 Withdrawal of Consent

You may withdraw consent for marketing communications at any time. Withdrawing consent will not stop essential service-related communications. Responsible gaming communications will remain active at all times as they are essential for your protection.

8.4 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will respond to your request within 30 business days. Identity verification may be required.

9 International Data Transfers

In the course of working with technology service partners, your information may in some cases be transferred outside Bangladesh. In such cases:

• We verify that the receiving party ensures adequate data protection measures.
• Contractual data protection obligations are imposed.
• Transferred information remains subject to this policy.

10 Third-Party Links and Advertising

The okww platform may contain third-party links. These links have their own privacy policies and okww is not responsible for them. You are advised to read the relevant party's policy before leaving our platform.

We may use third-party analytics tools to improve the platform. These tools collect anonymous usage data and do not transmit any personally identifiable information.

11 Policy Changes and Updates

okww reserves the right to amend this privacy policy from time to time. When a significant change is made:

• The updated policy will be published on this page with a new effective date.
• Registered users will be notified via email or live chat.
• Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.

For more details about policy changes, visit our FAQ section, where answers to common questions can be found.

12 Contact Us

If you have any questions, complaints or requests regarding your information or this privacy policy, please get in touch: